Carol Shelby is Shareholder and Co-owner of Continuant, a telecommunications company south of Seattle, WA. She believes that transparency in billing is one of the keys to improving our healthcare marketplace. Carol has directed Continuant's employer-funded, reference-based-pricing plan for the last several years. In this role, Carol looks for opportunities to connect employees to high-quality healthcare outside a conventional insurance/network design.
What is the biggest thing you learned in 2020?
What do you feel are the two most important benefits or areas that need to be a top priority in 2021?
Can you share a story on an area of your healthcare program or employee benefits where you were able to create significant savings or stop costs from rising?
If you could automatically receive a 10-20% reduction in costs in three areas/programs, what would your dream list be?
What is the most innovative program you will focus on in 2021 and/or 2022?
How are you re-imagining corporate culture & well-being?
What virtual care solutions did you roll out during the pandemic? How valuable were they and why?
If you look at our 3 Moonshots - Costs, Culture, and Care; In one sentence, tell us what would be something positive for us to take from 2020 and bring into this new year?