Chris Waugh

Vice President, Chief Innovation Officer

Sutter Health

As Sutter Health’s first Chief Innovation Officer, Chris Waugh applies his extensive experience in human-centered design to guide the integrated network’s innovation strategy. Human-centered design is a creative approach that seeks personalized solutions to meet individual needs — understanding people and their behaviors, identifying trends and exploring solutions that improve a person’s healthcare experience — in order to make healthcare more usable and accessible for patients, doctors and nurses. Before joining Sutter Health, Waugh held entrepreneurial leadership roles at IDEO, a globally regarded Bay Area design and innovation firm, and was vice president of design at One Medical Group in San Francisco where he helped create a culture of innovation. Waugh graduated from Fort Lewis College in Colorado, with bachelor’s degrees in international business and French.

Speaker Questionnaire
What is the biggest thing you learned in 2020?

What do you feel are the two most important benefits or areas that need to be a top priority in 2021?

Can you share a story on an area of your healthcare program or employee benefits where you were able to create significant savings or stop costs from rising?

If you could automatically receive a 10-20% reduction in costs in three areas/programs, what would your dream list be?

What is the most innovative program you will focus on in 2021 and/or 2022?

How are you re-imagining corporate culture & well-being?

What virtual care solutions did you roll out during the pandemic? How valuable were they and why?

If you look at our 3 Moonshots - Costs, Culture, and Care; In one sentence, tell us what would be something positive for us to take from 2020 and bring into this new year?

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1 Conference. 3 Moonshots.

Costs

Moonshot #1​

Reduce employer healthcare and benefits costs by 25% by 2025.​

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Culture

Moonshot #2​

Reimagine engagement and well-being.

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Care

Moonshot #3

Provide 40% of healthcare services virtually and through technology by 2025.​

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