*Please note that mugs are limited, so start referring ASAP! All 5 colleagues must register for the conference. Cartoons and mugs will be sent to qualifying attendees after the conference.

Laurel Hyle

Ombudsman Director

Baylor College of Medicine



As Ombudsman Director at Baylor College of Medicine Laurel is available, as a designated neutral, to all members of the Baylor community as we work together to implement and support Baylor’s mission and vision. The Office of the Ombudsman works to achieve this through application of the ethical principles and standards of practice articulated by the International Ombudsman Association, specifically by providing a forum that is confidential, neutral, independent and informal.

Laurel has trained in conflict resolution, law, public health, and ethics. Her professional interests include developing better understandings among individuals and groups, resolving disputes, and encouraging more meaningful and effective professional relationships and communication. Her work seeks to achieve this through active listening, facilitated communication and the implementation of dispute resolution, conflict management and justice principles, specifically fairness; equity; safe, open communication; consensus building; just culture; de-escalating conflict; and developing and refining techniques for enhancing communication in healthcare and science.

Laurel has worked in the Texas Medical Center for over fifteen years, has advised on highly complex dispute resolution matters, served on threat assessment teams, and has taught classes on conflict resolution, legal, ethical and communication issues to multidisciplinary groups of professionals working in healthcare and science. She has experience working in both clinical care and research environments.

Laurel is dedicated to creating and sustaining a vibrant, collaborative, and diverse ombuds office that advances the mission and vision of Baylor College of Medicine.

Speaker Questionnaire
What is the biggest thing you learned in 2020?

What do you feel are the two most important benefits or areas that need to be a top priority in 2021?

Can you share a story on an area of your healthcare program or employee benefits where you were able to create significant savings or stop costs from rising?

If you could automatically receive a 10-20% reduction in costs in three areas/programs, what would your dream list be?

What is the most innovative program you will focus on in 2021 and/or 2022?

How are you re-imagining corporate culture & well-being?

What virtual care solutions did you roll out during the pandemic? How valuable were they and why?

If you look at our 3 Moonshots - Costs, Culture, and Care; In one sentence, tell us what would be something positive for us to take from 2020 and bring into this new year?

What are your top priorities for employee health and well-being in 2022?

What are the most innovative programs that you will focus on in 2022 and 2023?

Looking at our three moonshots surrounding costs, culture, and care, which do you align with the most? What are you doing in this area?

If you could automatically receive a 25% reduction in costs in three areas/programs, what would your dream list be?

Is there an area where you were able to either create savings or stop costs from rising?

Are you doing anything to reimagine corporate culture and wellbeing?

If there were two physical solutions that could be turned into virtual or remote care instead, what would those be?

If you look at our 3 Moonshots - Costs, Culture, and Care; In one sentence, tell us what would be something positive for us to take from 2020 and bring into this new year?

Sessions Speaking

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Sponsors

1 Conference. 3 Moonshots.

Remember the mission to reach the moon? In 1962, President JFK set forth a vision. He initiated a movement that outlived him! Even in his death, the mission was accomplished seven years after his famous speech. Now we’re on a five-year mission, and it's not about us. This is a mission for you – the individual, the stakeholder, the employer healthcare and benefits professional. Join the mission to reduce costs, reimagine culture, and reinvent care.

Costs

Moonshot #1​

Reduce employer healthcare and benefits costs by 25% by 2025.​

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Culture

Moonshot #2​

Reimagine engagement and well-being.

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Care

Moonshot #3

Provide 40% of healthcare services virtually and through technology by 2025.​

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FREE

No Admission Fee!

Participate from your office with a mask...or home without one!

Join us for the 13th HEALTHCARE ЯEVOLUTION®

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