A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business consultant who works with global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and works in multiple industries to transform employee mindsets, habits, and skills to improve customer experiences and interactions. As the President & Founder of SGEi, Shane leads a team of professionals who inspire brands like the NBA, Madison Square Garden, Westfield, MGM Resorts International, Sydell Group, Foot Locker, NetJets Inc., Cisco Systems, United Airlines, and BMW to reprogram their employee experiences to create loyal customers and raving fans.
What is the biggest thing you learned in 2020?
What do you feel are the two most important benefits or areas that need to be a top priority in 2021?
Can you share a story on an area of your healthcare program or employee benefits where you were able to create significant savings or stop costs from rising?
If you could automatically receive a 10-20% reduction in costs in three areas/programs, what would your dream list be?
What is the most innovative program you will focus on in 2021 and/or 2022?
How are you re-imagining corporate culture & well-being?
What virtual care solutions did you roll out during the pandemic? How valuable were they and why?
If you look at our 3 Moonshots - Costs, Culture, and Care; In one sentence, tell us what would be something positive for us to take from 2020 and bring into this new year?