Robert Kelley

HR Benefit Consultant

NC Office of State Human Resources

Robert Kelley, PHR, CBP, CPM is a HR Benefit Consultant with the NC Office of State Human Resources, member of the administration team for voluntary benefits and Sensible Savings financial wellness program. The State is one of the largest employers in NC, offering benefits to a diverse population of over 127,000 employees in State Agencies, UNC System Education Institutions, Community Colleges and Charter Schools.  

With over 25 years of experience in benefits, roles include Benefits Counselor at NC State University Human Resources and Benefits Analyst at the N.C. Department of State Treasurer Retirement Systems Division. His education includes an associate degree in information systems and a bachelor’s degree in consumer affairs minoring in speech communications.

Speaker Questionnaire
What is the biggest thing you learned in 2020?

HR and Benefits staff must be flexible with employees and delivery of services.

What do you feel are the two most important benefits or areas that need to be a top priority in 2021?

Ensuring benefit packages meet not only employee wants, but employees needs. With COVID addressing feelings of social isolation and focus on mental health.

Can you share a story on an area of your healthcare program or employee benefits where you were able to create significant savings or stop costs from rising?

We have a strategy of reviewing benefit plan data loss ratios and claims history in relation to the plan design. This ensures benefits offered are in line with the market, claims and premium trends so there is no surprises.

If you could automatically receive a 10-20% reduction in costs in three areas/programs, what would your dream list be?

Benefit premiums, have better loss ratios, and reduction in cost of employee turn-over.

What is the most innovative program you will focus on in 2021 and/or 2022?

Ensuring we continue to provide employees the information they need in a virtual manner.

How are you re-imagining corporate culture & well-being?

We focus on employee benefits, plan to focus on Financial Well-being to help employees understand how to best utilize their benefits, understand finances, this should lead to employees having less stress.

What virtual care solutions did you roll out during the pandemic? How valuable were they and why?

Offered virtual benefit fairs and benefit educational sessions for employees, and virtual benefits training to HR and Benefit Dept. staff. This assisted to keep all updated on the benefits package and how to best utilize benefits.

If you look at our 3 Moonshots - Costs, Culture, and Care; In one sentence, tell us what would be something positive for us to take from 2020 and bring into this new year?

COVID reminded us to keep the focus on the employee as we worked through how to best help with virtual services that were easy to take advantage, in a cost-effective manner.

Past Sponsors

1 Conference. 3 Moonshots.

Costs

Moonshot #1​

Reduce employer healthcare and benefits costs by 25% by 2025.​

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Culture

Moonshot #2​

Reimagine engagement and well-being.

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Care

Moonshot #3

Provide 40% of healthcare services virtually and through technology by 2025.​

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