HR Benefit Consultant
NC Office of State Human Resources
Robert Kelley, PHR, CBP, CPM is a HR Benefit Consultant with the NC Office of State Human Resources, member of the administration team for voluntary benefits and Sensible Savings financial wellness program. The State is one of the largest employers in NC, offering benefits to a diverse population of over 127,000 employees in State Agencies, UNC System Education Institutions, Community Colleges and Charter Schools.
With over 25 years of experience in benefits, roles include Benefits Counselor at NC State University Human Resources and Benefits Analyst at the N.C. Department of State Treasurer Retirement Systems Division. His education includes an associate degree in information systems and a bachelor’s degree in consumer affairs minoring in speech communications.
HR and Benefits staff must be flexible with employees and delivery of services.
Ensuring benefit packages meet not only employee wants, but employees needs. With COVID addressing feelings of social isolation and focus on mental health.
We have a strategy of reviewing benefit plan data loss ratios and claims history in relation to the plan design. This ensures benefits offered are in line with the market, claims and premium trends so there is no surprises.
Benefit premiums, have better loss ratios, and reduction in cost of employee turn-over.
Ensuring we continue to provide employees the information they need in a virtual manner.
We focus on employee benefits, plan to focus on Financial Well-being to help employees understand how to best utilize their benefits, understand finances, this should lead to employees having less stress.
Offered virtual benefit fairs and benefit educational sessions for employees, and virtual benefits training to HR and Benefit Dept. staff. This assisted to keep all updated on the benefits package and how to best utilize benefits.
COVID reminded us to keep the focus on the employee as we worked through how to best help with virtual services that were easy to take advantage, in a cost-effective manner.